Refund and Returns Policy

Refund and Return Policy: Invivo Aesthetics

  1. Refund Eligibility:
  2. Treatment Fees: Refunds are eligible for treatment fees paid by the patient for services not rendered or in cases where the treatment is deemed unsuitable after a professional assessment by our medical team.
  3. Consultation Fees: Consultation fees may be non-refundable unless otherwise specified. If a consultation fee is applicable, it covers the time and expertise of our medical professionals.
  4. Return Eligibility for Products:
  5. Skincare Products: Unopened and unused skincare products may be eligible for return within 7 days of purchase. Returns are subject to inspection.
  6. Refund and Return Process:
  7. Request: To initiate a refund or return, please contact our customer service team at refunds@invivohospitals.com within 7 days of the original transaction or product delivery.
  8. Assessment: Refund requests and product returns will be assessed on a case-by-case basis. Our medical team may review the circumstances and the nature of the treatment provided or the condition of the returned product.
  9. Approval: Approved refunds will be processed within 30 days of the approval date. Approved product returns will be processed after inspection.
  10. Non-Refundable and Non-Returnable Items:
  11. Used Products: Skincare products that have been opened or used are non-returnable.
  12. Missed Appointments: Fees for missed appointments without 24 hours’ notice are non-refundable.
  13. Cancellations:
  14. Treatment Appointments: If you need to cancel or reschedule a treatment appointment, please provide at least 14 days’ notice to avoid cancellation fees.
  15. Consultation Appointments: Consultation appointments should be canceled at least 24 hours in advance.
  16. Force Majeure:
  17. Invivo Aesthetics is not responsible for refunds or returns in cases of unforeseen circumstances or events beyond our control, including but not limited to natural disasters, accidents, or government regulations.
  18. Contact Us:

If you have questions or concerns about our refund and return policy, please contact us:

  • Email: refunds@invivohospitals.com
  • Address: 647, 5th Main Rd, RBI Layout, JP Nagar 7th Phase, J. P. Nagar, Bengaluru, Karnataka 560078
  • Phone: +91 973 990 0900
  1. Changes to the Refund and Return Policy:

We reserve the right to update or modify this refund and return policy at any time. Any changes will be effective upon posting the revised policy on our website.


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