Refund and Returns Policy
Refund and Return Policy: Invivo Aesthetics
- Refund Eligibility:
- Treatment Fees: Refunds are eligible for treatment fees paid by the patient for services not rendered or in cases where the treatment is deemed unsuitable after a professional assessment by our medical team.
- Consultation Fees: Consultation fees may be non-refundable unless otherwise specified. If a consultation fee is applicable, it covers the time and expertise of our medical professionals.
- Return Eligibility for Products:
- Skincare Products: Unopened and unused skincare products may be eligible for return within 7 days of purchase. Returns are subject to inspection.
- Refund and Return Process:
- Request: To initiate a refund or return, please contact our customer service team at email@example.com within 7 days of the original transaction or product delivery.
- Assessment: Refund requests and product returns will be assessed on a case-by-case basis. Our medical team may review the circumstances and the nature of the treatment provided or the condition of the returned product.
- Approval: Approved refunds will be processed within 30 days of the approval date. Approved product returns will be processed after inspection.
- Non-Refundable and Non-Returnable Items:
- Used Products: Skincare products that have been opened or used are non-returnable.
- Missed Appointments: Fees for missed appointments without 24 hours’ notice are non-refundable.
- Treatment Appointments: If you need to cancel or reschedule a treatment appointment, please provide at least 14 days’ notice to avoid cancellation fees.
- Consultation Appointments: Consultation appointments should be canceled at least 24 hours in advance.
- Force Majeure:
- Invivo Aesthetics is not responsible for refunds or returns in cases of unforeseen circumstances or events beyond our control, including but not limited to natural disasters, accidents, or government regulations.
- Contact Us:
If you have questions or concerns about our refund and return policy, please contact us:
- Email: firstname.lastname@example.org
- Address: 647, 5th Main Rd, RBI Layout, JP Nagar 7th Phase, J. P. Nagar, Bengaluru, Karnataka 560078
- Phone: +91 973 990 0900
- Changes to the Refund and Return Policy:
We reserve the right to update or modify this refund and return policy at any time. Any changes will be effective upon posting the revised policy on our website.